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Chapter 1. Customer-Centered Web Design > Myth 9: Quality Assurance Groups Make...

Myth 9: Quality Assurance Groups Make Sure That Web Sites Work Well

Software testing is key to ensuring that you are not launching a buggy, poorly performing site. Although quality assurance is important, its purpose and focus are different from those of customer-centered design. Software testing is often technology driven rather than customer driven. Expert testers try to make sure the product does what the specification says it should. This is different from seeing what happens with real customers working on real problems.

More importantly, Web sites often are tested only after being built. At that point it is too late to make major changes. Software testing can help you find and fix only coding mistakes, not major design mistakes. Customer-centered design, in contrast, focuses on quality from the very start—before anyone has written a line of code.

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