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Solution

To make message boards easy to find and use, build them into your navigation hierarchy and link to the boards from related content. Provide the means for people to save their favorite boards in their customer profile, and save board links in the browser favorites. Let visitors search for keywords in posts, filter posts by date, view threaded and unthreaded conversations, and sort posts by the name of the person posting. Give people the ability to read posts before signing in or registering. Make sure they know the board rules so that they are not surprised if their messages are removed. Provide a simple form to post a new message or a reply. Enable administrators to approve or reject posts before posting if the site is moderated, and give them the ability to remove messages on both moderated and unmoderated boards.

Figure D5.7. Build your message boards into your navigation hierarchy, and provide a simple way for people to reply to posts.



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