• Create BookmarkCreate Bookmark
  • Create Note or TagCreate Note or Tag
  • PrintPrint

Solution

Provide meaningful error messages in familiar language without assigning blame and without trivializing the problem with humor. State the severity of the problem and provide steps that customers can take to recover. Display the error message near the problem area, and highlight it to make it stand out visually.

Figure K13.2. Provide simple, blame-free error messages that let people know what's wrong and what to do.



PREVIEW

                                                                          

Not a subscriber?

Start A Free Trial


  
  • Creative Edge
  • Create BookmarkCreate Bookmark
  • Create Note or TagCreate Note or Tag
  • PrintPrint