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Problem

It is easy for customers to get lost on Web sites, losing track of where they are in relation to other pages on the site.

In the traditional fairy tale, a wicked stepmother leads a young Hansel and Gretel into a dark forest. Hansel leaves a trail of bread crumbs to mark their path so that they can return home to their father.[2] So what does this fairy tale have to do with the Web? Every Web site's navigation design must answer these three questions for the customer:

[2] Unfortunately for the children, some birds eat the bread crumbs, leaving the children lost in the woods.


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