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Take It a Step at a Time

You do not have to adopt these principles all at once. In fact, it is best to take many small steps instead of one big leap. Chapter 5—Processes for Developing Customer-Centered Sites, explains how to go forward, outlining steps and deliverables for a customer-centered design process. If you are already an expert on customer-centered design and the design process, just skim Chapters 3 through 5 or skip right to the patterns in the second part of the book.


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