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Solution

Build a hierarchy of categories with input from customers or from experts known for good communication skills in the subject area. Use descriptive category names that are distinctive from one another. Use techniques such as card sorting to develop the categories and labels, and use techniques like category identification and category description to test. Repeat the items in multiple categories where it makes sense. Keep the maximum number of subcategories per category to between 20 and 50, and avoid generic terms like miscellaneous.


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