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Pattern Group H. Helping Customers Compl... > Consider These Other Patterns

Consider These Other Patterns

FAQ pages are useful for all kinds of Web sites, including PERSONAL E-COMMERCE (A1) sites, GRASSROOTS INFORMATION SITES (A6), EDUCATIONAL FORUMS (A8), and COMMUNITY CONFERENCE (A3) sites.

Short FAQ lists are usually organized on a single page; longer ones might use HIERARCHICAL ORGANIZATION (B3) and possibly POPULARITY-BASED ORGANIZATION (B7). Large FAQ lists should have a SEARCH ACTION MODULE (J1) to let people quickly search through the FAQ page.


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