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Background

Customers often have the same questions when browsing through a Web site, whether they are on a PERSONAL E-COMMERCE (A1) or a COMMUNITY CONFERENCE (A3) site. A good way to answer these repeated questions is through a frequently asked questions (FAQ) page. This pattern describes how to gather the questions, what the basic structure of a FAQ page is, and where to place the FAQ page so that it is easy to find.


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