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Part: I Foundations of Web Site Design > Processes for Developing Customer-Cent...

Chapter 5. Processes for Developing Customer-Centered Sites

This chapter takes the patterns, principles, and techniques of customer-centered design as described in Chapters 2 through 4 and places them in the context of a complete Web site design process. Think of this chapter as a rough guide to designing, implementing, and maintaining a Web site. You probably have a design process that you use today, and you might say that it's good enough. What we offer is not a quick fix, but a program that will make any Web site you design more useful, usable, reliable, and satisfying for customers.[1]

[1] Again, we use the term customer to mean any person who will use the Web site you are designing, whether it is a business or a government site, whether the person is an end customer, employee, site administrator, or partner. We use the term clients to refer to the people for whom you are doing the work, the people providing the funding.

Our goal is to provide a general process that you can use when creating or updating a Web site—something that will help you focus your time and energy on clear goals. A well-defined process is also useful for your clients. It lets them know what they can expect from you and what you need from them to build a Web site that meets their expectations and the needs of their customers.


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