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Solution

Provide a secure area customized for each employee, where the employee can go to see a list of applications and information. List employees' current pending requests of others and any pending requests made of them. Automatically trigger new requests via an application workflow. Support employee learning by using consistent terminology across the intranet, and by designing consistent interfaces for your Web applications.

Figure A11.2. If provided with customized lists of applications and information, employees need not wade through unnecessary items they will never use. Applications that trigger requests forward a request automatically to the next person in the workflow.



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