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Chapter 1. Customer-Centered Web Design > Applying Customer-Centered Design

1.6. Applying Customer-Centered Design

Over time we have evaluated the best practices to use when designing powerful, compelling, and useful interactive Web sites. We realize that designers need concepts they can quickly integrate into their Web site design practices, as well as a process that can be applied universally, from entertainment sites to e-commerce sites, from sites for informal clubs to sites for large corporations. On the basis of our experiences, research, and discussions with other Web designers, we have refined our ideas on customer-centered design into three parts: principles, processes, and patterns.

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