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Many of the designations used by manufacturers and sellers to distinguish their products are claimed as trademarks. Where those designations appear in this book, and Addison-Wesley was aware of a trademark claim, the designations have been printed with initial capital letters or in all capitals.

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Library of Congress Cataloging-in-Publication Data

van Duyne, Douglas K.

The design of sites : patterns, principles, and processes for crafting a customer-centered Web experience / Douglas K. van Duyne, James A. Landay, Jason I. Hong.

p. cm.

Includes bibliographical references and index.

ISBN 0-201-72149-X

1. Web sites—Design. I. Landay, James A. II. Hong, Jason I. III. Title.

TK5105.888 .V36 2002

005.7'2—dc21 2002018324

Copyright © 2003 Douglas K. van Duyne, James A. Landay, and Jason I. Hong

All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form, or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior consent of the publisher. Printed in the United States of America. Published simultaneously in Canada.

For information on obtaining permission for use of material from this work, please submit a written request to:

Pearson Education, Inc.

Rights and Contracts Department

75 Arlington Street, Suite 300

Boston, MA 02116

Fax: (617) 848-7047

Text printed on recycled paper

1 2 3 4 5 6 7 8 9 10—QWT—0605040302

First printing, July 2002

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