• Create BookmarkCreate Bookmark
  • Create Note or TagCreate Note or Tag
  • PrintPrint

Solution

To make a community conference work, establish a clear community usage policy that specifies behaviors that are acceptable and sanctions that will be imposed on anyone who breaks the rules. Set up a variety of synchronous and asynchronous forums to suit you and your customers. Determine if the community will be moderated, and if so, to what degree. Agree on the level of anonymity your community will support. Decide whether messages will be archived, and if so how they will be archived and who will have access to them. Increase trust and sociability by keeping discussions on track and establishing social norms of behavior (see Figure A3.5). Promote growth by leading discussions and attracting new community members.

Figure A3.5. When you require nonanonymous sign-ins for access to community conferences, your community members will act more respectfully and responsibly. Managed discussions keep conversations on target.



PREVIEW

                                                                          

Not a subscriber?

Start A Free Trial


  
  • Creative Edge
  • Create BookmarkCreate Bookmark
  • Create Note or TagCreate Note or Tag
  • PrintPrint