• Create BookmarkCreate Bookmark
  • Create Note or TagCreate Note or Tag
  • PrintPrint
Share this Page URL
Help

Part: III Appendixes > Books, Research Papers, and News Articles

Books, Research Papers, and News Articles

Beyer, H. , and K. Holtzblatt . (1998) Contextual Design: Defining Customer-Centered Systems. San Francisco: Morgan Kaufmann.
See description under Chapter 3—Knowing Your Customers: Principles and Techniques.

Kelley, T . (2001) The Art of Innovation: Lessons in Creativity from IDEO, America's Leading Design Firm. New York: Currency/Doubleday.
Skim through the first few chapters, but pay attention when Kelley gets to brainstorming. He describes how the design teams at his company, IDEO, combine their observations of how customers really do things with an extremely creative brainstorming process to create innovative, award-winning products.


PREVIEW

                                                                          

Not a subscriber?

Start A Free Trial


  
  • Creative Edge
  • Create BookmarkCreate Bookmark
  • Create Note or TagCreate Note or Tag
  • PrintPrint