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Pattern Group K. Making Navigation Easy > Explain How to Recover from the Error

Explain How to Recover from the Error

Meaningful error messages provide steps that people can take to recover from the problem. Some examples include offering instructions on what went wrong and how to recover, listing an e-mail address for questions, and providing a phone number that people can call for more information.

In the case of providing instructions, it is better to tell people how to use the system instead of describing the system. For example, the message, “Items can be removed from the shopping cart by clicking on the Remove button,” can be rephrased as, “To remove an item from the shopping cart, click on the Remove button.”


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