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Pattern Group J. Making Site Search Fast... > Exact Matches Mean No Matches

Exact Matches Mean No Matches

Some searches require exact matches. For example, if a customer is searching for “presentation,” she will not get any results if she types in the plural “presentations” or misspells it as “presentatino.” Getting the response “no matches were found” may make customers think that there are no results at all. Web search engines can help compensate by using a dictionary to check for plurals and for misspellings.

Another place where exact matches crop up is with product names. For example, is it a laptop or a notebook computer? Is it apparel or clothes? Your customers will use different terms to mean the same thing, and the development team should design the search engine to take synonyms into consideration.


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