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Pattern Group H. Helping Customers Compl... > Place Context-Sensitive Help near Wh...

Place Context-Sensitive Help near Where It Is Needed

Place links and text to help your customers spatially. As Figure H8.2 shows, MSN Hotmail puts a “Why Sign Up?” link right next to links letting customers sign up for an e-mail account on its SIGN IN/NEW ACCOUNT (H2) page. MSN Hotmail also has “Forgot Your Password?” and “Problems Signing In?” links right next to where customers can sign in and check their e-mail.

Figure H8.2. MSN Hotmail offers a great deal of context-sensitive help on its sign-in/new account page. Help appears in the form of friendly questions, such as “Why Sign Up?” “Forgot Your Password?” and “Problems Signing In?”

(www.hotmail.com, October 26, 2001)



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