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Pattern Group H. Helping Customers Compl... > Encourage Your Community Site to Cre...

Encourage Your Community Site to Create a FAQ Page

The FAQ page can be a significant community-building effort for COMMUNITY CONFERENCE (A3) sites. Usually a few people take the initiative to create the first version of the FAQ page, and they post it to the community site. They collect comments, new questions, and new answers from other members of the community and then iteratively improve the FAQ page (giving due credit to the contributors, of course). Figure H7.3 shows an example of a community conference FAQ page.


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