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Pattern Group H. Helping Customers Compl... > Use the FAQ Page Only as a Temporary...

Use the FAQ Page Only as a Temporary Fix for Usability Problems

Do not rely on the FAQ page to help your customers overcome usability problems. Design the Web site to help customers successfully accomplish their tasks. Consider the FAQ page a redundant source of information. Your customers' goal is not to browse through the FAQ page, but to accomplish a particular task, and the FAQ page is just one way of helping them do it.


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