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Pattern Group H. Helping Customers Compl... > Use Redundant Navigation to Make It ...

Use Redundant Navigation to Make It Easy to Find Your FAQ Page

Have multiple links to your FAQ page, including one from the NAVIGATION BAR (K2) to the FAQ page, labeled FAQ or Help. You can also locate the FAQ page under ABOUT US (E5) and on the PAGE NOT FOUND (K14) page.

Use a TASK-BASED ORGANIZATION (B4) scheme to link to specific questions on the FAQ page. For example, if the FAQ page contains information about shipping policies, make this information easily accessible on the QUICK-FLOW CHECKOUT (F1) pages, where customers are more likely to need it.


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