• Create BookmarkCreate Bookmark
  • Create Note or TagCreate Note or Tag
  • PrintPrint

Recap the Order

Shoppers want to make sure all the details of their orders are correct. An ORDER SUMMARY (F7) lets them review the products that have been selected, the total cost, and the shipping information. If any information is incorrect, customers should be able to edit the order summary by changing their orders or any of the delivery or billing information. Customers want to see that the information they entered will be used correctly so that they don't find out later, for example, that the shipping and billing addresses were reversed. Give them an ORDER CONFIRMATION AND THANK-YOU (F8) that confirms their order, gives the order number, and says how to contact the company, all on one page so that they can print it out for their records (see Figure F1.4).

Figure F1.4. A good order confirmation page includes an order number, the order date, shipping and billing details, and an itemized list of all products ordered. Customers can print this page and use it for reference later.

(www.snapfish.com ,January 30, 2002)



PREVIEW

                                                                          

Not a subscriber?

Start A Free Trial


  
  • Creative Edge
  • Create BookmarkCreate Bookmark
  • Create Note or TagCreate Note or Tag
  • PrintPrint