Address Potential Deal Breakers

When customers are about to place an order, they may have questions about shipping or return policies, and they will want answers even before they begin to check out. They might wonder any of the following:

• When will my order be shipped?

• Are the products in stock?

• What are my shipping options?

• How much will shipping my order cost?

• If not all the products are in stock, will you ship what you have?

• What is your return policy?

• Will I be charged tax?

• Do you ship internationally?

• Do you offer gift wrapping?

• Can I ship to multiple addresses?