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Present Clear Rules

Each site must establish rules of behavior for its message boards. Customers will not want to waste their time writing posts that won't be accepted or must be removed. If customers are malicious, the rules might dissuade them from posting at all, making site management easier.

The first area to address is a site's FAIR INFORMATION PRACTICES (E3). What kind of information is collected about community members? For what purposes? For how long? And are there any legal requirements, such as content that cannot be viewed by international audiences or by minors? This kind of information needs to be made clear through the site's PRIVACY POLICY (E4).


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