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Pattern Group A. Site Genres > Offer Abundant Help

Offer Abundant Help

Web applications are often tools that your customers will use every day for several hours. They do not have the same walk-up-and-use requirements that a general consumer-oriented Web site has. Sometimes you have to trade efficiency for learning time. CONTEXT-SENSITIVE HELP (H8) becomes important because at least some tasks in every Web application won't be immediately obvious to your customers. Making this help available via POP-UP WINDOWS (H6) ensures that the customer doesn't lose important work.

If you are designing your Web application for an intranet, you can minimize employees' learning time by making the application consistent with other Web applications already deployed on the intranet. As a result, employees will get up to speed on a new application much more quickly.


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