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Chapter 4. E-Service Requirement Definit... > The Requirement Definition Process

The Requirement Definition Process

Having covered best-practice fundamentals in e-servicing and questions that businesses need to ask themselves, we will now consider a process that busienesses can use to develop a statement of their requirements.

The proposed requirement definition process comprises six stages that progress the business from its big-picture requirements through to specifics. This statement of requirements will form the basis for initial concept testing with external customers and the brief for the development company/s.


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