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Chapter 4. E-Service Requirement Definit... > Key Decisions You will have to Make

Key Decisions You will have to Make

Sometimes, making the right decisions starts with asking the right questions. Here we will list many questions you will need to answer to be able to define your requirements. I have envisioned that businesses could refer to these questions within the meetings and workshops they will have to determine their e-business strategy and Web site requirements. Those questions fall under the following headings:

  1. Strategy.

  2. Marketing.

  3. Customer service.

  4. Web site characteristics.


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