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Chapter 4. E-Service Requirement Definition > Eleven Best-Practice Fundamentals

Eleven Best-Practice Fundamentals

E-business hasn't been around long enough for us to empirically establish best practice. However, in a short time, there have been enough examples of what has worked, and what has not, to intuitively establish some best-practice fundamentals. Based on my research, reading and experience, these best-practice fundamentals are as follows:

  1. Innovate.

  2. Be an e-citizen.

  3. Create value early.

  4. Deliver on a clear value proposition.

  5. Integrate.

  6. Balance the physical and virtual.

  7. Know whom you're dealing with.

  8. Create a useful experience.

  9. Operate in real time.

  10. Match business capabilities.

  11. Use technology as an enabler.


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