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Chapter 5. E-Service Development and Implementation

Chapter 5. E-Service Development and Implementation

Now you're working with your suppliers to make your vision a reality.

How well you set up your infrastructure, and work with your suppliers, will determine how customer-effective you end up being.

Some companies are in such a hurry to enter the e-business fray that they just don't do what is necessary. Typically, these companies end up dumping too much responsibility on their suppliers, who end up, inevitably, not rising to the occasion.


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