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Why Bother Testing?

When we create customer-effective Web sites, we are concerned with developing Web sites that make it easy for customers to do what they need to. What customers want to do is the context for development and must also be the context for testing.

To find out what customers want to do, and how they actually need to go about doing it, we must find out about customer behavior. We need to understand the big picture as well as the specifics of what customers will want to do on a Web site. And that requires some smart planning and execution across the business and the Web site development company.


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