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Navigation

A lot of books have already been written about information architecture and navigation, and it has become one of the most commonly discussed concepts in Web site design. My focus here is to discuss navigation specifically in relation to practices most required to create customer-effective Web sites.

Much has been made of "intuitive" navigation; in fact, it has become a dimension that Web sites are rated against by companies involved in benchmarking e-customer satisfaction. But what is "intuitive" navigation?


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