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Summary

Approaches to raising software quality do not have to be complicated or involve large budgets. Some simple things can make a big difference. First, get your priorities straight, make quality a priority. Don't let the market window run your business. Think in terms of return-on-investment, not cost containment.

Then, pay attention, recognize and reward quality. Give feedback, and be generous with information. Keep listening: remember that all news is good news, especially bad news. Encourage critical feedback. Record and study defects, and correct the process, not just the program. Let the sun shine in; make work more visible. Promote cross-training: let each one teach one. When quality is especially essential, use only the finest ingredients. And always negotiate your deadlines!


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