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Chapter 33. Quality by Increments > Data and Information

Data and Information

Most managers would probably claim to value information and would like to think that they base their decisions on data. Unfortunately, these same managers often keep themselves from getting the information they need and may be oblivious to some of the information they do have.

The true scientist knows that there is no such thing as an experiment that fails. Whatever happens yields information that can lead to revising the hypothesis or refining the technique. In family therapy training I learned that whatever happens in a session is informative, or, as we used to tell our trainees:


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