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Working Teams

I have often written about teamwork and am always delighted by seeing good teamwork in practice, whether on a sound crew at a concert or among the sales staff in a department store. In restaurants, I am more accustomed to noticing the lack of it. Institutionalized practices, such as that of assigning waiters to particular sections or tables that are their exclusive territories, can even interfere with good teamwork. In software development, too, territorial claims can limit teamwork. Where one person is the sole legitimate expert on system architecture or where a subsystem becomes the exclusive and inviolable property of one programmer, collaborative teamwork becomes more problematic.

In this restaurant it is different. The room is small and everyone seems to be responsible for everything. Umberto Montana may be at the helm, but all the staff act as if the restaurant were theirs.


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