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In software, where the complexity and subtlety of interaction cries out for it, attention to detail seems rare. On countless products, small overlooked details ruin an otherwise sound design. An important dialog box is inconsistent with the rest of the interface, or the absence of spin-buttons for color parameters make it hard to select a needed shade, or every part of a document can be customized by the user save one. At times, even the design of commercial products seems haphazard. Such failures are not due to the wrong programming language or an inadequate methodology; they are failures of attention. They can only be overcome by meticulous—even obsessive—attention to detail.

At Ristorante Alle Murate, attention to detail is pervasive to the point of being almost unnoticeable. Each course is a miniature work of art. A fork left on a plate is almost instantly replaced. Each beverage, each wine, has a different and distinctive glass. Yet the result is neither fussy nor pretentious, only that every detail has been considered.


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