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Chapter 6. Designing Intuitive Online Cu... > Three Methods for Evaluating Usabili...

Three Methods for Evaluating Usability

Different approaches to evaluating usability fall into three main categories. These methods are traditional ways of measuring software products. But they can be recombined and modified to apply to evaluating online store usability. The following are the three main categories:

  • Inspection methods

  • Lab testing methods

  • Surveys and customer reporting methods


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