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Troubleshooting

Can't Configure FTP Software

Q1:I keep getting a log-in error when I try to connect to the server via FTP. I know that my username and password are correct. Why can't I log in?
A1: Some ISPs assign different passwords to access your server space than that assigned for your general account access. Look through your ISP instructions to see if such is the case with your account.

Permissions

Q1:I've FTP'd my pages onto my host's servers, but friends and co-workers cannot access the new site. What is keeping site visitors out?
A1: The permissions on your domain may be set incorrectly. Permission settings differ depending on the type of server. In some cases, you can change the permissions yourself.

Depending on the security limits placed by your Web host, however, you may need to contact the server administrator to set the permissions properly.


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