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Chapter 41. Creating an Online Community > Managing an Online Community

Managing an Online Community

Now that you've added community components to your site, you will need to manage them on an ongoing basis to ensure their success. Whether you choose to rule with an iron fist or a velvet glove, your people skills will certainly be put to the test.

As a community manager, you should make it your business to know exactly what is happening in your forums and chats. If you have standards regarding personal attacks or obscenities, then you need to make it your business to read every message in your forums to delete violations. You will also need to interact with your members about such violations.


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