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Chapter 16. Build a Technical Support Ap... > Live Support Session Application

Live Support Session Application

Your next challenge is the interface and ActionScript used to engage a one-on-one session between the customer and the representative. A Live Support Session is actually a new instance of the application LiveSupport. Therefore, throughout this portion of the project, I will refer to application instances of LiveSupport as Live Support Sessions.

The server-side part of the LiveSupport application is actually very simple. It handles users connecting and disconnecting, provides a way to end a call, and enables a representative to open a browser window on the client's machine and send the browser to a specified URL.


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