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Chapter 16. Build a Technical Support Ap... > Live Support Lobby Application

Live Support Lobby Application

The support representative uses the Live Support Lobby as a holding area for customers that are waiting in queue for support. The lobby's sole purpose is to keep a list of clients that need support. Representatives connect to the lobby to connect to the customer they wish to help. When connected, they open a unique Live Support Session, which you will build in the next section. All customers and representatives use only one instance of the lobby.

The Server-Side ActionScript

The Live Support Lobby uses only one Flash Communication Server UI component, the ConnectionLight.


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