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Endnotes

  1. For the purposes of this chapter SMEs (in the Australian context) are considered to be those businesses that have from 1-20 employees–small, and 21-50 employees–medium: Burgess, S. (2002). Information Technology in Small Business: Issues and Challenges. Information Technology and Small Business: Issues and Challenges. Burgess, S. Pennsylvania, USA, Idea Group Publishing.

  1. Lynch, J. (1998). Web Portals. PC Magazine suggests that portals can be described as horizontal when they are utilised by a broad base of users across a horizontal market, and vertical when their content is tightly focused toward a particular audience such as a specific industry or group of industries.


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