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Conclusions

The new system which Dakin Farms implemented has dramatically increased the number of orders packed in one day, as well as the timeliness of the procedure. With these new improvements, the system is expected to reduce cycle time from order to shipment and from order to payment. The decreased delivery time was also tied in with customer service. The sooner the customers received an order the happier they would be and the greater chance they would order from Dakin Farms in the future.

The contributions of this case study pointing towards the lessons learned indicates that businesses should implement technologies not only to remain competitive but more importantly to meet their own organization’s business needs and strategic goals. The study contributes to research, practice and education in the following ways. First, the case provides an avenue for researchers to examine IT adoption applying the systems development life cycle methodology which explicitly identifies each phase and stages of IT implementation, activities, roles and deliverables at each phase. As most previous research emphasized competitive advantages of IT adoption, it will be useful for future researchers to investigate antecedent and consequence factors in IT adoption. Second, the contribution to practice focuses on the increased awareness by businesses to emphasize best business practices and goals that meet their business needs and strategic directions rather than investing on IT just to be seen as was revealed in a recent study conducted by Morgan and Stanley (USA Today, 2002). Their study revealed billions of dollars that companies spent on much unnecessary software and IT. Furthermore, the rush and greed to make quick profits has led to corporate scandals and business malpractices derived from unethical, inadequate audit and accounting systems as was seen in collapse of large corporations such as Enron, Xerox, and Worldcom, that in turn affected the economic confidence of the nation, investors and employees. For example, IBM had to retrench 2500 employees (in April 2002) and in fact had to close down one of its plants in Vermont. Similarly, Adelphia, a provider of U.S. cable TVs and telecommunication lines, filed for bankruptcy in June 2002. The above examples have provided sufficient evidence for businesses to be aware of best business practices in IT adoption. Finally, this case contributes to education by providing a real-life teaching case applying the systems development life cycle for the MIS undergraduate curriculum in the business schools across the nation and world.


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