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Chapter V. Resistance: A Medium for the ... > Conclusion – Rethinking Resistance

Conclusion – Rethinking Resistance

The intention of this chapter is not to provide neat answers to the complicated problems associated with resistance. Rather, it is to point out that, although the theoretical understanding of resistance is well advanced, it is apparent that this knowledge has not impacted common perceptions of management and therefore has not transferred into the development of solid resistance management technique when implementing innovation.

The chapter has found that resistance remains to this day a complex, multifaceted phenomenon that continues to affect the outcomes of change, both negatively and positively. Although research has procured a solid understanding of resistance and the benefits that can accrue to an organisation through its proper utilisation, it appears that the classical adversarial approach remains the dominant means of managing resistance because such learning is not reflected in modern management techniques.


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