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Chapter V. Resistance: A Medium for the ... > Definitions of Resistance

Definitions of Resistance

Schein (1988) believes resistance to change to be one of the most ubiquitous of organisational phenomena. A number of authors have defined resistance. For example, Ansoff (1988, p. 207) defines resistance as a multifaceted phenomenon, which introduces unanticipated delays, costs and instabilities into the process of a strategic change, whilst Zaltman and Duncan (1977, p. 63) define resistance as any conduct that serves to maintain the status quo in the face of pressure to alter the status quo.

In Henry’s article (1994, p. 21) on computer-based technology (CBT) he accepted the consensus that resistance is behaviour on the part of the end-user intended to prevent or circumvent the use of CBT or to prevent CBT designers (analysts) from performing their job. He further comments that past research on factors thought to cause resistance has focused on general factors such as innate resistance to change, lack of involvement in the implementation process, lack of management support, poor technical quality which makes the system appear ’unfriendly’, and the interaction of the designers and users.


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