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Conclusion

The qualitative information highlights that qualities such as visionary, consultative, ability to listen to others’ opinions, inclusive, risk taking, approachable, forward thinking, open to change, committed, determined, and the ability to communicate are required in leaders to lead an e-business transition. It is also clear from the qualitative data that obtaining employee opinions is important. Comments such as “a supportive and delegating leadership style that emphasises communication” and, “a persistent and patient business person focused on the individual with good people skills” highlight this trend.

This style of change leadership is important, as this is what effects the successful integration of e-business. A consultative style of change leadership is the most utilised in the manufacturing industry. As identified, two possible reasons for this are the scale of change that allows the leadership the time to involve employees in the change process. The other reason that is not exclusive to the aforementioned reason is the shift in organisations to focus more on the human element given the changing nature of the work environment and in particular, e-business.


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