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Conclusion

E-business is an innovation that modern day organisations cannot do without. It is based on technology, evolves with technological developments, digitises and automates business processes, is global and leads to improved competitiveness, efficiencies, increased market share, and business expansion. E-businesses models include business-to-business, business-to-consumer, government-to-government, government-to-business, government-to-consumer and numerous other models. Technological developments applied to e-business results in new issues in the organisation, in dealing with business partners and customers, and in dealing with new laws and regulations as well as automated processes. Conducting business electronically is a change from traditional ways of doing things, resulting in large-scale transformation to existing business. To attain business efficiencies from e-business, it is imperative that organisations effectively manage the e-business environment, and all associated changes. E-business applications have resulted in new ways of dealing with customers and business partners, automated business process application of new regulations and technologies, round-the-clock business hours, reduced number of employees, continuous monitoring of technology and information, electronic payment and data processing, an elevated need for security and privacy of information, and totally new ways of doing things. The change from traditional business to electronic business is not one of degree but of a kind that requires powerful and effective management. The issues discussed above are important for all organisations for successful management of change.


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