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Dealing with the challenges and risks of e-partnerships and virtual organizations is a difficult and complicated task for e-business management, as shown in this chapter. While sufficient support of IT infrastructure and resources are definitely important to successful e-partnerships and virtual organizations, reducing potential financial, commercial and legal risks and effectively dealing with human and cultural factors exceed the complexities of technical setup and support in building e-partnerships and virtual organizations.

This section proposes solutions to the issues and problems discussed above, based upon a total quality partnership approach that helps to achieve the desired business operation and results. The total quality partnership approach is built upon the primary concept of TQM and is an actual extension of TQM into the context of inter-organizational collaboration (Zhao, 2000). Vital principles of the total quality partnership approach include:


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