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Conclusion

Parallel to administrative and economic policy reforms in the country, Sri Lanka introduced a number of IT initiatives in the public sector. The use of personal computers (PC) is just the beginning of an anticipated, and vibrant, network to get government processes online. The growing recognition of the new approaches of IT that emphasises the importance of e-government seems to have convinced the policy makers the timeliness of introducing the IT facilities in the country. Since the 1980s, Sri Lanka has initiated a number of IT reforms in public service delivery. The growing use of computers in various government departments, the establishment of inter-bank networks are clearly evident, but still the country has a long way to go in improving the IT facilities.

It is, therefore, argued that despite the great potential for IT in enhancing effective and efficient public sector in Sri Lanka, there are a number of difficulties hindering the development of computerised information systems. It requires competent and committed individuals who could provide effective guidance in developing e-government. The issues such as appropriate training, attractive promotion systems and remunerations for public officials need to be addressed urgently. Reforming organisational structures and changing officials’ attitudes towards change are essential. It is of the utmost importance that the expansion of IT training facilities is carried forward not only for public officials but also for the rural youth.


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