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Chapter IX. E-Government in Developing C... > E-Government in Developing Countries

E-Government in Developing Countries

For obvious reasons, e-government has progressed farthest within the most economically developed nations. Now developing countries too are fast adapting these new technologies to their particular needs. But they also have the advantage of being considered as potential ’greenfield sites’ where they can transform processes without being encumbered by past practices. Whether this is the case or not, there is an undeniable opportunity to instil an e-government approach with the benefit of utilising experience from more developed countries.

Research has shown that policy makers in developing countries, in particular, have become increasingly aware that gathering, storing, analysing and sharing information is crucial in public sector reforms leading to greater service efficiency and effectiveness (Heeks, 1999, 2001). It means facilitating a new government-citizen interface by making it not just efficient but transparent and accountable. This is the core idea of the widely discussed notion of information-based public sector reforms in recent years (Heeks, 2001). Given the high degree of enthusiasm for the development of e-government from various focus groups (politicians, administrators, academics and professionals) IT innovation to improve organisational efficiency and effectiveness became the focal point of government reforms in developing countries (Heeks, 1999).


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