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Conclusion

The competitive environment is becoming increasingly more challenging, while at the same time, the complexity of doing business continues to increase at a parallel pace. The turbulence that has resulted from all this has forced organizations to become more fluid and agile than ever before. Unfortunately, traditional change approaches are incapable of accommodating all of these dimensions (Arena, 2002). As companies race to transform their businesses into e-businesses, they are discovering that the transformation process is not always straightforward. An e-business connects critical business systems directly to customers, employees, suppliers, and distributors via the web to improve time to market, access a broader base of customers and suppliers, improve efficiency, and reduce costs. To achieve these benefits, existing businesses must transform their traditional business processes with e-business applications. The proposed framework will support increasingly sophisticated e-business applications. A Change Management Framework described in this chapter should assist in the management of change for e-business transformation. The framework is an objective framework that demonstrates how change management can be managed for successful e-business transformation. The goal of the framework is to help and enable businesses to quickly and easily build and deploy robust, secure, scalable, manageable, interoperable, and portable e-business applications. The proposed framework should bring the requisite people, methodologies, and solutions to make e-business initiatives successful. The framework should help to bring “seamless” integration and implementation of e-Business solutions.


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