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Human Resources

The function of Human Resource Management (HRM) has changed dramatically over time. It has evolved from an administrative function primarily responsible for payroll to a strategic role that can add value to an organization. Companies have now realized the importance of this function and are investing large sums of money into supporting HRM information systems. Many of the world’s leading companies are using Enterprise Resource Planning (ERP) systems to support their HR information needs. This has partly been due to the realization of the integrative role HR has in numerous business processes such as work scheduling, travel management, production planning and occupational health and safety (Curran et al., 1999).

Business-to-Employee

Much attention in recent times has been applied to the various e-business models such as business-to-business (B2B) and business-to-consumer (B2C), but very little attention has been given to the business-to-employee (B2E) model. This model involves the provision of databases, knowledge management tools and employee-related processes on-line to enable greater accessibility for employees (Deimler & Hansen, 2001). They believe that there are large savings to be made from implementing such solutions. Killen and Associates (2000) believe that these solutions can provide as much as a 4% gross margin improvement. A recent study of UK top 500 firms revealed that the majority of B2E solutions was still at a basic level and have focussed on improved efficiency and electronic document delivery (Dunford, 2002).


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